topic Re: Wifi extremely slow in Broadband

Wifi extremely slow

SteHudson — Sun, 19 Jan 2025 15:31:53 GMT

Wifi extremely slow on all devices, simple 1 minute video buffing a few times, disconnected everything still painful

restarted router doesnt help

Ethernet is completely fine no issues extremely good

The issue has been happening for around 10 days or so after the internet went off a few times around 11-12pm on an evening, came back on to this

I have ignored it and recently upgraded to a higher broadband thinking it will solve the issue but its still the same

Re: Wifi extremely slow

Greenfingers001 — Mon, 20 Jan 2025 10:34:03 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi extremely slow

Tom-W19 — Wed, 22 Jan 2025 13:52:59 GMT

Hi there

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.