topic Engineer visit in Broadband

Engineer visit

LH82 — Wed, 22 Jan 2025 11:17:22 GMT

Openreach visited my property a week ago to connect my Braodband on behalf of Sky. They couldn't connect to the mast due to a HV cable and said they'd be back with some blue ladders. I haven't heard anything and it's been a week now! I've already been waiting 6 weeks for broadband and I've had enough. I can't contact Sky for love nor money, getting any information is like getting blood from a stone!! Any advice? I'm tempted to cancel and go elsewhere

Re: Engineer visit

jamesn123 — Wed, 22 Jan 2025 11:31:12 GMT

Hi @LH82

Its down to Openreach availability unfortunately. You may need to be booked back into the calendar. I have escalated your post to Sky, look out for a message on the forum.

Re: Engineer visit

Greenfingers001 — Wed, 22 Jan 2025 11:37:14 GMT

Thanks for escalating this. We’ve sent LH82 an invite to chat.

Re: Engineer visit

LH82 — Wed, 22 Jan 2025 11:54:53 GMT

Thank you! My main problem is that there hasn't been any communication or update. It is incredibly frustrating! Thanks again for the escalation