https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/4888792#M460743 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4311386">@Crumplecakespot</a>&nbsp;</P> <P><SPAN>If it's happening at the time you've posted it's possibly maintenance related. This is done overnight to minimise disruption as most customers are asleep.&nbsp;</SPAN><BR /><BR /><SPAN>If you haven’t done it already use the below link to check to see if there are any outages nearby </SPAN><A href="https://www.sky.com/servicechecker" target="_blank" rel="noopener noreferrer">https://www.sky.com/servicechecker</A><BR /><SPAN>(This should determine if there's an identified fault affecting multiple households)</SPAN><BR /><BR /><SPAN>If there aren't any then try running the line test here </SPAN><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank" rel="noopener noreferrer">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><SPAN>You can also run the test via the MySky app on a mobile data connection.</SPAN><BR /><BR /><SPAN>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</SPAN><BR /><BR /><SPAN>If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).</SPAN></P> Wed, 22 Jan 2025 04:16:25 GMT Daniel0210 2025-01-22T04:16:25Z https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/4888773#M460738 <P>My hub is telling me I have wi fi but no Internet. I have tried doing the steps to fix it but nothing is happening.&nbsp;</P> Wed, 22 Jan 2025 01:56:08 GMT https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/4888773#M460738 Crumplecakespot 2025-01-22T01:56:08Z https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/4888792#M460743 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4311386">@Crumplecakespot</a>&nbsp;</P> <P><SPAN>If it's happening at the time you've posted it's possibly maintenance related. This is done overnight to minimise disruption as most customers are asleep.&nbsp;</SPAN><BR /><BR /><SPAN>If you haven’t done it already use the below link to check to see if there are any outages nearby </SPAN><A href="https://www.sky.com/servicechecker" target="_blank" rel="noopener noreferrer">https://www.sky.com/servicechecker</A><BR /><SPAN>(This should determine if there's an identified fault affecting multiple households)</SPAN><BR /><BR /><SPAN>If there aren't any then try running the line test here </SPAN><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank" rel="noopener noreferrer">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><SPAN>You can also run the test via the MySky app on a mobile data connection.</SPAN><BR /><BR /><SPAN>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</SPAN><BR /><BR /><SPAN>If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).</SPAN></P> Wed, 22 Jan 2025 04:16:25 GMT https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/4888792#M460743 Daniel0210 2025-01-22T04:16:25Z