topic How do i get a historic loss of service report in Broadband

How do i get a historic loss of service report

Jacqueline777 — Tue, 21 Jan 2025 21:54:38 GMT

After years of disappointing connection and constant drop out. How do I get a report to show all historic occasions of loss of service

Re: How do i get a historic loss of service report

Doc5907 — Tue, 21 Jan 2025 23:50:42 GMT

@Jacqueline777 wrote:
After years of disappointing connection and constant drop out. How do I get a report to show all historic occasions of loss of service

I don't think you can.

Re: How do i get a historic loss of service report

Chrisee — Wed, 22 Jan 2025 07:47:54 GMT

@Jacqueline777 such a report would be effectively meaningless all it can show is periods when yiour hub is disconnected not why it was. If you are concened about your service you can complain to Sky who will try to fix the fault if theyvare unable to provide a relable service they are likely to free you from contract so you can move to another supplier. However if as is likely the issue is the line being faulty the issue will move to any other supplier who uses the same line.

See How to make a Sky complaint | Sky Help | Sky.com

Re: How do i get a historic loss of service report

TimmyBGood — Wed, 22 Jan 2025 08:50:42 GMT

@Jacqueline777

Claims against the Guaranteed Minimum Download Speed are limited to one instance for a one month refund. As @Chrisee indicates, historic records serve very little purpose other than potentially demonstrating you are on a poor copper circuit (which is why these are being replaced with fibre optic) : ISPs are only attempting to provide service.