topic Poor WiFi in Broadband

Poor WiFi

Rich1664 — Tue, 21 Jan 2025 21:25:42 GMT

The sky WiFi promise is not being delivered throughout my house and I am unable to find contact details to flag this with the Sky Broadband team direct. What can I do to improve the WiFi signal, so that every room in my house is covered - as per the sky guarantee ?

Thanks

Re: Poor WiFi

Chrisee — Wed, 22 Jan 2025 07:41:00 GMT

@Rich1664 you need to read the guarantee all custommers get see https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

as it doesn't say what I think you believe. If you have bought one of the two add-ons like Sky WiFi Max then Sky will provide extenders as explained here https://www.sky.com/help/articles/sky-wifi-max

Alternatively you can buy and use your own WiFi equipment the choice is yours.

Re: Poor WiFi

Rich1664 — Wed, 22 Jan 2025 23:33:52 GMT

Chrisee - thanks for the reply and yes, you were quite right. I eventually got through to the correct dept at Sky, to then amend my package. Which now includes WiFi MAX.

Fingers crossed that it works !!

Re: Poor WiFi

Simongti — Mon, 28 Apr 2025 19:14:35 GMT

Still having issues with devices stopping and buffering never had the issues like this on the old system worked well just slow.

please sort this