topic Re: WiFi Range Disappeared in Broadband

WiFi Range Disappeared

SPBS — Mon, 20 Jan 2025 20:56:17 GMT

Hi,

My WiFi range via my Sky hub has been fine until today. I was "unable to connect to this network" when I returned home as well as my wife and kids laptops. I went through the usual troubleshooting but no joy. I am typing this message from my hard wired PC so I know that the broadband is OK. I brought my laptop next to the hub and hey presto I have WiFi. BUT, if I move my laptop more than 6ft away I lose WiFi. I belive that the hub, which we have had for several years has a fault that is restricting the WiFi range drastically. How do I get a replacement hub?

Steve

Re: WiFi Range Disappeared

Greenfingers001 — Tue, 21 Jan 2025 10:05:14 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi Range Disappeared

SPBS — Tue, 21 Jan 2025 12:25:48 GMT

Hi,

This morning the WiFi range is OK, I am wondering if there is an issue with the Q Hub when it gets warm/more users? Unless you at Sky were doing something? I don't know if that is a thing.

Steve

Re: WiFi Range Disappeared

SPBS — Thu, 23 Jan 2025 11:12:47 GMT

Last night the WiFi was a little sketchy, I wonder if I have an issue with the Q Hub?