topic Re: WiFi issue in Broadband

WiFi issue

Crystal9 — Mon, 20 Jan 2025 13:56:38 GMT

Hi!

since taking out my sky broadband I have been suffering with very slow performance, I work from home and have never had this issue previously with BT but my connection is so poor and slow. I have to keep disconnecting my wifi and reconnecting in hopes it will work at all.

can this be looked into as I do the connection test and everything shows as fine but it is not

thanks

Re: WiFi issue

Tom-W19 — Tue, 21 Jan 2025 08:30:05 GMT

Hi @Crystal9

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147