topic Re: YouTube videos buffering but only at home in Broadband

Can't update or install apps on android or YouTube not working properly. Yorkshire area,

Muhammad+Waseem — Thu, 16 Jan 2025 10:02:27 GMT

Hi,

I've noticed since yesterday when I watch YouTube shorts the video stops playing after a bit, like it does when connection is weak or starts buffering. It doenst come back on. I also noticed that I couldn't install any apps Google play store or update them.

All the above works if I use mobile data. I have tried other home broadbands like BT and Vodafone and it works fine on there too. Not sure how long it's been like this but I noticed it on Friday.

Any help will be greatly appreciated. I have reset the router and turned it off and on again. It didn't work.

Thanks

Waseem

Re: Can't update or install appa on android. Youtube not working properly.

Chrisee — Mon, 13 Jan 2025 07:11:39 GMT

@Muhammad+Waseem check the setting for Sky Broadband Shield using the My Sky app as thst could becset too low so blocking certain activity.

Re: Can't update or install appa on android. Youtube not working properly.

Muhammad+Waseem — Mon, 13 Jan 2025 22:12:42 GMT

Thank you. I disables the shield all together but that didn't help.

Re: Can't update or install appa on android. Youtube not working properly.

SamC87 — Tue, 14 Jan 2025 16:32:24 GMT

I'm having the same problems on my connection also. I have broadband shield turned off, and have restarted the router. Only buffers on select videos on YouTube, but downloading apps or updating them doesn't work over wifi. It is very strange as everything else works over wifi connection, i.e Netflix, prime video, etc. Youtube also has connection problems on iPad, but downloads app updates fine.

Re: Can't update or install appa on android. Youtube not working properly.

Damzel — Tue, 14 Jan 2025 19:13:22 GMT

I have the exact same thing. YouTube app not loading videos or shorts. Everything else works fine.

I can go on mobile data, start the video and then it plays.

Re: Can't update or install appa on android. Youtube not working properly.

PaulSy — Tue, 14 Jan 2025 19:36:44 GMT

I have the same issue. Updating fine on 5g but not working over WiFi. Shield on or off making no difference. Anyone know if this has been reported?

Re: Can't update or install appa on android. Youtube not working properly.

PaulSy — Tue, 14 Jan 2025 19:49:04 GMT

So switched on a vpn and updated all apps. Seems to have worked for now. Hopefully won't happen again.

Re: Can't update or install appa on android. Youtube not working properly.

Awoo — Tue, 14 Jan 2025 22:23:26 GMT

I am having the same issue. All checks done and still nothing will update. How do we report this issue?

Re: Can't update or install appa on android. Youtube not working properly.

Muhammad+Waseem — Wed, 15 Jan 2025 12:44:54 GMT

Looks like it's just not me having this issue. Will anyone from Sky CS pick this up from this thread or will I need to contact them?

Re: Can't update or install appa on android. Youtube not working properly.

Muhammad+Waseem — Wed, 15 Jan 2025 12:46:09 GMT

We might have to contact Sky CS. I just have the time to to be honest, I will try if I get home on time.

Re: Can't update or install appa on android. Youtube not working properly.

AmirAhmed — Wed, 15 Jan 2025 12:49:26 GMT

I'm having the exact same issue.

Re: Can't update or install appa on android. Youtube not working properly.

Lot49 — Wed, 15 Jan 2025 18:27:12 GMT

Same issue. Raised it with customer service and got a text back an hour later saying "we fixed it". They did not fix it.

Re: Can't update or install appa on android. Youtube not working properly.

Dawn2023 — Wed, 15 Jan 2025 18:42:07 GMT

Same issue also. Driving me insane!

Re: Can't update or install appa on android. Youtube not working properly.

bcfc1979 — Wed, 15 Jan 2025 20:43:07 GMT

Same problem for me

Re: Can't update or install appa on android. Youtube not working properly.

Dawn2023 — Wed, 15 Jan 2025 20:44:32 GMT

I have managed to update apps using my other phone as a hot-spot but this is far from ideal!

Re: Can't update or install appa on android. Youtube not working properly.

TheSlugman — Wed, 15 Jan 2025 21:28:13 GMT

Having the exact same issue. Shield is off, download speed is fine, however anything Google related seems to not work. No youtube, can't update apps.

This needs looking into!

Re: Can't update or install appa on android. Youtube not working properly.

slyfoxcon — Wed, 15 Jan 2025 22:41:03 GMT

I'm also having the same issue, I can't update nor can I download any apps from Google Store neither

My PC and my tablet have the same issue so there must be something wrong with Sky Broadband because it only happened a few days ago

Re: Can't update or install appa on android. Youtube not working properly.

TheJools — Wed, 15 Jan 2025 22:51:09 GMT

https://helpforum.sky.com/t5/Sky-Go/Sky-go/m-p/4879898

I am in Wakefield west Yorks seems to be regional from some of the other threads I've seen

Re: Can't update or install appa on android. Youtube not working properly.

AmirAhmed — Wed, 15 Jan 2025 22:51:51 GMT

Also in West Yorkshire

Re: Can't update or install appa on android. Youtube not working properly.

Dawn2023 — Wed, 15 Jan 2025 22:53:45 GMT

Also West Yorkshire too