topic Re: (Ext switch port: 4) (Logical Port: 12) Link DOWN. in Broadband

(Ext switch port: 4) (Logical Port: 12) Link DOWN.

fragglemuppet — Mon, 06 Jan 2025 21:48:19 GMT

Hi,

I keep on constantly having services disrupted (Sky TV and Broadband), have narrowed it down to the Sky Router , in particualr on the sys log :

2025-01-** 21:16:11 syslog: [2505725.130000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
2025-01-** 21:16:12 syslog: [2505726.145000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 100 mbps full duplex
2025-01-** 21:16:16 syslog: [2505730.179000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
2025-01-** 21:16:18 syslog: [2505732.207000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 100 mbps full duplex
2025-01-** 21:16:31 syslog: [2505745.378000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
2025-01-** 21:16:35 syslog: [2505749.434000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 100 mbps full duplex
2025-01-** 21:23:29 syslog: [2506163.044000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
2025-01-** 21:23:31 syslog: [2506165.062000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 100 mbps full duplex
2025-01-** 21:23:34 syslog: [2506168.100000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
2025-01-** 21:23:36 syslog: [2506170.119000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 100 mbps full duplex
2025-01-** 21:23:49 syslog: [2506183.250000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
2025-01-** 21:23:53 syslog: [2506187.284000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 100 mbps full duplex

(2025-01-** replaces date as to allow to post)

what could be causing this??

Thanks

Re: (Ext switch port: 4) (Logical Port: 12) Link DOWN.

Chrisee — Tue, 07 Jan 2025 06:57:35 GMT

@fragglemuppet the log file is pretty useless in diagnosing faults here apart fom an issue with the WAN port on the hub it doesnt tell us the cause. If you have full fibre it could be an issue with the ONT or the fibre line or indeed the hub. However it looks like you need support from Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: (Ext switch port: 4) (Logical Port: 12) Link DOWN.

Mr+Flibbles+86 — Tue, 07 Jan 2025 10:26:23 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: (Ext switch port: 4) (Logical Port: 12) Link DOWN.

Lisa-P1987 — Thu, 09 Jan 2025 12:39:10 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: (Ext switch port: 4) (Logical Port: 12) Link DOWN.

fragglemuppet — Mon, 20 Jan 2025 22:04:45 GMT

Hi , yes I still need help please

Re: (Ext switch port: 4) (Logical Port: 12) Link DOWN.

Chrisee — Tue, 21 Jan 2025 06:52:34 GMT

@fragglemuppet I have resecalated your thred BUT you will have to use the chat icon that will be placed on your Froum Pages to start the chat which isnt instant as the team deal with many chats at the sametime

Re: (Ext switch port: 4) (Logical Port: 12) Link DOWN.

IAmDeb — Sun, 09 Mar 2025 15:57:24 GMT

Hello @fragglemuppet

Did you get this reolved?

I've got the same problem since yesterday and I'm trying to find out how long it wil take to get it fixed.