https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4887373#M460279 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4174145">@Tracey98</a>&nbsp;<BR />You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.</P> <P><BR />Two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault, The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).<BR /><BR />Unfortunately there’s no such scheme in place for customers in the Republic of Ireland.</P> Mon, 20 Jan 2025 15:31:25 GMT Daniel0210 2025-01-20T15:31:25Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4887346#M460274 <P>I have been with out internet for 3 days now .There is a problem with bt dojng work on the line .your engineer has been out and cant do anything else as its bt work men down the road .i am not happy paying for a swrvice which you can not provide&nbsp;</P> Mon, 20 Jan 2025 15:02:00 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4887346#M460274 Tracey98 2025-01-20T15:02:00Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4887373#M460279 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4174145">@Tracey98</a>&nbsp;<BR />You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.</P> <P><BR />Two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault, The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).<BR /><BR />Unfortunately there’s no such scheme in place for customers in the Republic of Ireland.</P> Mon, 20 Jan 2025 15:31:25 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4887373#M460279 Daniel0210 2025-01-20T15:31:25Z