topic Re: my phone and my partners phone will not fully update apps or download new ones at home. in Broadband https://helpforum.sky.com/t5/Broadband/my-phone-and-my-partners-phone-will-not-fully-update-apps-or-download-new-ones-at-home/m-p/4887203#M460215 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2869288">@jolovell1977</a>&nbsp;known fault Sky are looking into.</P> Mon, 20 Jan 2025 13:07:43 GMT Chrisee 2025-01-20T13:07:43Z my phone and my partners phone will not fully update apps or download new ones at home. https://helpforum.sky.com/t5/Broadband/my-phone-and-my-partners-phone-will-not-fully-update-apps-or-download-new-ones-at-home/m-p/4887182#M460200 <P>new apps wont dowmload/ install and existing apps wont update fully</P><P>i have run all the suggested trouble shoots on both phones and it still wont work on all of them</P><P>i ran a diagnostic and the following results came back</P><P>&nbsp;</P><P>5.57mbps download</P><P>0.64 mbps upload</P><P>31 ms latency</P><P>server London</P><P>&nbsp;</P><P>it is also taking a long time to send videos</P><P>&nbsp;</P><P>is this something to do with the wifi?</P> Mon, 20 Jan 2025 12:45:04 GMT https://helpforum.sky.com/t5/Broadband/my-phone-and-my-partners-phone-will-not-fully-update-apps-or-download-new-ones-at-home/m-p/4887182#M460200 jolovell1977 2025-01-20T12:45:04Z Re: my phone and my partners phone will not fully update apps or download new ones at home. https://helpforum.sky.com/t5/Broadband/my-phone-and-my-partners-phone-will-not-fully-update-apps-or-download-new-ones-at-home/m-p/4887203#M460215 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2869288">@jolovell1977</a>&nbsp;known fault Sky are looking into.</P> Mon, 20 Jan 2025 13:07:43 GMT https://helpforum.sky.com/t5/Broadband/my-phone-and-my-partners-phone-will-not-fully-update-apps-or-download-new-ones-at-home/m-p/4887203#M460215 Chrisee 2025-01-20T13:07:43Z Re: my phone and my partners phone will not fully update apps or download new ones at home. https://helpforum.sky.com/t5/Broadband/my-phone-and-my-partners-phone-will-not-fully-update-apps-or-download-new-ones-at-home/m-p/4887223#M460227 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2869288">@jolovell1977</a>&nbsp;</P> <P>&nbsp;</P> <P><A href="https://helpforum.sky.com/t5/Broadband/Can-t-update-or-install-apps-on-android-or-YouTube-not-working-properly-Yorkshire-area/m-p/4883193/highlight/true#M458952" target="_blank" rel="noopener">https://helpforum.sky.com/t5/Broadband/Can-t-update-or-install-apps-on-android-or-YouTube-not-working-properly-Yorkshire-area/m-p/4883193/highlight/true#M458952</A>&nbsp;</P> Mon, 20 Jan 2025 13:24:09 GMT https://helpforum.sky.com/t5/Broadband/my-phone-and-my-partners-phone-will-not-fully-update-apps-or-download-new-ones-at-home/m-p/4887223#M460227 TimmyBGood 2025-01-20T13:24:09Z