topic Poor connection in Broadband

Poor connection

MarkLister — Mon, 20 Jan 2025 10:59:56 GMT

I have 2 Ring cameras that struggle to maintain a connection to my WiFi. I upgraded to MAX to try and improve but not made any real difference. I never had an issue with my previous provider (BT). The router is in the same place and not really possible to move to a new location. Can you provide WiFi extenders to boost the signal to these cameras.

Re: Poor connection

TimmyBGood — Mon, 20 Jan 2025 11:06:20 GMT

@MarkLister wrote:
Can you provide WiFi extenders to boost the signal to these cameras.

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: Poor connection

MarkLister — Tue, 28 Jan 2025 11:19:37 GMT

Can this be escalated to Sky so they can respond.