topic Re: No house phone working om Max router in Broadband

No house phone working om Max router

Jacko551 — Mon, 20 Jan 2025 05:25:47 GMT

Hi.. I changed to the new white sky max hub.. From day 1 the house phone now doesn't work.. Tried ndw phone but still not working, plus wifi range is rubbish.. Received a pod, but that won't talk to the router.. After over 1 month of phone calls to sky, I'm told there is a on boarding issue with these hubs going back to Feb/March 2024.. Anyone else with these issues, particularly the no house phone connection working

Re: No house phone working om Max router

Chrisee — Mon, 20 Jan 2025 07:43:18 GMT

@Jacko551 while there have been reports of delays in getting the Sky Max hubs added to the My Sky app not heard of any issue in getting the digital voice service to work. However the fact that the extender pod will not work either implies there is an issue with your account which requires action from Sky's end.

The phone socket on the hub should work with any standard UK land line phone.

Re: No house phone working om Max router

Jacko551 — Mon, 20 Jan 2025 10:02:43 GMT

Well the phone doesn't work in the Sky Max hub, nor does the new phone I bought.. I use to have the older black router before, and the phone worked fine in that hub

Re: No house phone working om Max router

Chrisee — Mon, 20 Jan 2025 11:30:10 GMT

@Jacko551 this is something Sky will have to sort as it is likely related to the wider issue with the Hub not being added to your account correctly. I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: No house phone working om Max router

Linda161 — Mon, 20 Jan 2025 11:41:54 GMT

My landline has stopped working too. Used it about 8am and it worked fine. Now saying Out of Range. I've unplugged it and plugged back in several times, but it's not fixing the issue. Can Sky help?

Re: No house phone working om Max router

Lisa-P1987 — Mon, 20 Jan 2025 13:31:02 GMT

Thanks for escalating this. We’ve sent Jacko551 an invite to chat.

Re: No house phone working om Max router

Lucy169 — Fri, 14 Feb 2025 11:42:43 GMT

I am having the exact same issue since setting up white sky wifi max box. No phone line at all