topic Poor broadband service in Broadband

Poor broadband service

Paul__McElhone — Mon, 20 Jan 2025 08:41:32 GMT

Dear Sir / Madam, My broadband service is poor. I have carried out all the recommended tests and the all come as everything is ok, but I can categorically state that it isn't. The connection to the Internet repeatedly drops throughout the day, this affects my working day. The poor connection can also make using Netflix etc impossible. Please resolve this as soon as humanly possible

Re: Poor broadband service

Tom-W19 — Tue, 21 Jan 2025 08:22:32 GMT

Hi @Paul__McElhone

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147