Poor Broadband Connection

Paul__McElhone — Mon, 20 Jan 2025 08:29:39 GMT

Dear Sir / Madam, I am consistently loosing connection to my broadband. I have carried out all your tests and they all come back as everything is OK, but I know things are not. The connection is so poor using the Netflix, amazon prime and other tv apps can be impossible due the stop start nature of the connection and it make programmes unwatchable. Please resolve this urgently

Re: Poor Broadband Connection

Daniel0210 — Mon, 20 Jan 2025 08:40:15 GMT

@Paul__McElhone
You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

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Poor Broadband Connection

Re: Poor Broadband Connection