topic Re: Network down in Broadband

Network down

Skyisrubbish3 — Sun, 19 Jan 2025 23:35:13 GMT

Lost network connection on tv /apps and mobiles, laptops no internet to our house even though the router is showing green lights. Done all the checks, nothing responding this is a regular occurrence but the WiFi checker is showing all is fine but it's not

Re: Network down

Av14n — Mon, 20 Jan 2025 01:26:54 GMT

Having the same issue, was watching ITVX then lost connection to wifi, online saying no connection issues however box is showing amber light for internet - have turned plug off and reset the box twice but no change. We have also been getting lower than promised download speed recently also

Re: Network down

Aj79 — Mon, 20 Jan 2025 01:35:37 GMT

I have no wifi light on and no connection

Re: Network down

Daniel0210 — Mon, 20 Jan 2025 03:45:40 GMT

@Aj79 @Av14n

If it's happening at the time you've posted it's possibly maintenance related. This is done overnight to minimise disruption as most customers are asleep. If it's not back up by the time the phone lines reopen call Sky to report it.

Re: Network down

Daniel0210 — Mon, 20 Jan 2025 03:46:54 GMT

@Skyisrubbish3

Your issue started a little early to be maintenance. If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

Re: Network down

Skyisrubbish3 — Mon, 20 Jan 2025 09:09:30 GMT

I have done all the checks and tests required and says there isn't a problem, but there definitely is as we have connection on sky box's, mobiles or laptops

Re: Network down

Chrisee — Mon, 20 Jan 2025 09:25:36 GMT

@Skyisrubbish3 if the Sky hub shows it has lost connection and tge service checker is still not telling you Sky arexaware of the problem call them to report it.