topic Re: broadband order in Broadband https://helpforum.sky.com/t5/Broadband/broadband-order/m-p/4886667#M460016 <P>Is your service still fully active and working with your previous provider or have you cancelled/placed a cancellation with them?</P> Sun, 19 Jan 2025 21:27:23 GMT mormegil 2025-01-19T21:27:23Z broadband order https://helpforum.sky.com/t5/Broadband/broadband-order/m-p/4886663#M460014 <P>I am trying to switch my broadband to sky and i'm on the part where they ask to provide my previous broadband details. Everything was typed in correctly but it keeps telling me that they couldn't find my details. Please help&nbsp;</P> Sun, 19 Jan 2025 21:23:15 GMT https://helpforum.sky.com/t5/Broadband/broadband-order/m-p/4886663#M460014 JakubSkalski06 2025-01-19T21:23:15Z Re: broadband order https://helpforum.sky.com/t5/Broadband/broadband-order/m-p/4886667#M460016 <P>Is your service still fully active and working with your previous provider or have you cancelled/placed a cancellation with them?</P> Sun, 19 Jan 2025 21:27:23 GMT https://helpforum.sky.com/t5/Broadband/broadband-order/m-p/4886667#M460016 mormegil 2025-01-19T21:27:23Z Re: broadband order https://helpforum.sky.com/t5/Broadband/broadband-order/m-p/4886671#M460017 <P>Yes everything is still up and running on the current broadband account i have.</P> Sun, 19 Jan 2025 21:30:38 GMT https://helpforum.sky.com/t5/Broadband/broadband-order/m-p/4886671#M460017 JakubSkalski06 2025-01-19T21:30:38Z Re: broadband order https://helpforum.sky.com/t5/Broadband/broadband-order/m-p/4886675#M460019 <P>You may want to check with your current provider that they have the correct details listed on your account and products (not just the front screens of their systems) in case there is a miss match somewhere</P> Sun, 19 Jan 2025 21:33:57 GMT https://helpforum.sky.com/t5/Broadband/broadband-order/m-p/4886675#M460019 mormegil 2025-01-19T21:33:57Z Re: broadband order https://helpforum.sky.com/t5/Broadband/broadband-order/m-p/4886679#M460021 <P>Thanks for the help, i'll get in touch with both sky and my current provider and i'll update if anything still can't be resolved</P> Sun, 19 Jan 2025 21:35:08 GMT https://helpforum.sky.com/t5/Broadband/broadband-order/m-p/4886679#M460021 JakubSkalski06 2025-01-19T21:35:08Z