topic Useless service in Broadband

Useless service

Raffman09 — Sun, 19 Jan 2025 14:13:22 GMT

I decided to switch from bt and since 02/092024, I am unable to activate my sky hub via sky app! Since I can't connect my hub I'm unable to connect the pods. I bought the package' guaranteed WiFi in every room' . I'm lucky if I can get 2 bars with my phone near the hub! I've already had 2 Engineers' visit and at least 30 calls to sky and no one seems to know what is the issue, how to resolve it and WHEN it's going to be resolved! Pathetic. Was never an issue with bt. It’s getting on to six months and they continue to take out my direct debit!

Re: Useless service

Tom-W19 — Mon, 20 Jan 2025 09:37:35 GMT

Hi @Raffman09

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Useless service

Raffman09 — Tue, 21 Jan 2025 04:35:16 GMT

As usual no one has responded

Re: Useless service

Chrisee — Tue, 21 Jan 2025 06:38:30 GMT

@Raffman09 the chat team wont be around after 9pm or before 8am.

Re: Useless service

Raffman09 — Tue, 21 Jan 2025 12:25:16 GMT

Once again the community messaging team means you send a message and wait another 20 minutes for them to tell you that sky is ' AWARE' of the problem and they are working on it. That is since October 2024! The community messaging doesn't actually solve your issue! It just takes up your time and it's the same old message. No one actually cares and you have to spend 1 hour trying to let them know what the problem is. How frustrating!!