topic WiFi lost in Broadband

WiFi lost

chrisjayneblainew — Sat, 18 Jan 2025 22:00:57 GMT

Hi I've lost WiFi on sky router . None of my devices can see WiFi network. Ethernet is ok.

After being off for a while the sky q box now works but in settings it shows a new network called aardvark. Have I been hacked ? Or is this a back up from sky. I've used the WPS button and can now connect my laptop to this aardvark network. Any help appreciated

Re: WiFi lost

Mr+Flibbles+86 — Mon, 20 Jan 2025 08:54:43 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi lost

chrisjayneblainew — Mon, 20 Jan 2025 18:20:07 GMT

Thank you