topic Duplicate email addresses appearing in Broadband

Duplicate email addresses appearing

GaynsDH — Sun, 19 Jan 2025 10:23:17 GMT

I have an android set top decoder. The WiFi to it is slower than I expected, so when I checked it I discovered that there were 2 Internet addresses showing. I have tried to delete first one then the other address in turn, with no success. I then did a factory, again both addresses reappeared. I'm out of ideas. Do you have any ideas?

Re: Duplicate email addresses appearing

jamesn123 — Wed, 22 Jan 2025 10:03:10 GMT

@GaynsDH

You'll have to be more specific or send a photo as I am not sure what you mean by internet addresses in the list

Re: Duplicate email addresses appearing

GaynsDH — Wed, 22 Jan 2025 12:52:14 GMT

@GaynsDH wrote:
I have an android set top decoder. The WiFi to it is slower than I expected, so when I checked it I discovered that there were 2 Internet addresses showing. I have tried to delete first one then the other address in turn, with no success. I then did a factory, again both addresses reappeared. I'm out of ideas. Do you have any ideas?

Sorry I meant to say WiFi addresses.

Is it because 1 address is being used by the Sky Hub, and the second address is being generated by the Sky Pod, supplied by Sky at point of installation?

Re: Duplicate email addresses appearing

jamesn123 — Wed, 22 Jan 2025 13:29:36 GMT

@GaynsDH

The pod is designed to clone the name of your Sky hub and act as a mesh device. Your devices connecting to it should only see one SSID and roam between the hub & the pod. Do any of your other devices see two names in the list?

Re: Duplicate email addresses appearing

GaynsDH — Wed, 22 Jan 2025 13:48:51 GMT

I don't think so. It's only on the android set top decoder settings screen that is showing this message.

Re: Duplicate email addresses appearing

jamesn123 — Wed, 22 Jan 2025 14:37:21 GMT

@GaynsDH

Then I would say its an issue with that device. How old is it? What version of Andriod is it running?

Re: Duplicate email addresses appearing

GaynsDH — Wed, 22 Jan 2025 14:47:49 GMT

The box is a little over 18 months old, and I believe it's only running Android 11.

I did try and update the box, but it hasn't made any difference.

I think the box requires a firmware update, but I don't think the manufacturers support this feature.

Re: Duplicate email addresses appearing

jamesn123 — Wed, 22 Jan 2025 15:55:51 GMT

@GaynsDH

I would suggest the manufacturer needs to take a look at it. Andriod 11 got its last security update in Feb 2024 by the way so not sure if i would be connecting it to the internet anyway

Re: Duplicate email addresses appearing

GaynsDH — Wed, 22 Jan 2025 16:03:24 GMT

Thank you very much for your assistance.

I will try and contact the manufacturer and see if they have any firmware updates to download.

Failing that I've already reviewed a new box, android version 13.

Hopefully this should sort any issues