No WiFi in bedrooms

Laurenjones165 — Sat, 18 Jan 2025 17:38:44 GMT

I recently upgraded and was told this package should now reach my upstairs bedrooms. The connection is still really bad, all devices struggle to connect to the WiFi and if they finally connect we keep getting error messages saying connection poor. The download connection speed is 6.3mbps, and the upload connection speed is 166.8kbps. Can this be sorted as I only stayed with you as I was told the connection would be better.

Re: No WiFi in bedrooms

TimmyBGood — Sat, 18 Jan 2025 17:45:07 GMT

@Laurenjones165

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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No WiFi in bedrooms

Re: No WiFi in bedrooms