topic Appalling broadband speeds in Broadband

Appalling broadband speeds

Sickandtired1 — Sat, 18 Jan 2025 11:17:22 GMT

I have the Max router which is in the open in the centre of the house, so not obstructed in any way. AND YET- right now, I literally have an upload speed of 2 Mbps !!!!

This i s beyond ridiculous!! I ran the WiFi checker and it actually tells me that everything seems fine with the connection. NO, mate- everything is NOT fine with the damned connection when I can't even downsload a flipping email because I'm only on 2 MBSP !!!!!

What is damn point of a max router and a minimum speed guarantee if this is all we get?

I've unplugged and restarted the damn router endless times and still nothing. What the hell am I paying sky for??

what do I do with this joke of a broadband connection?

Re: Appalling broadband speeds

Tom-W19 — Sun, 19 Jan 2025 15:54:14 GMT

Hi @Sickandtired1

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Appalling broadband speeds

Rookey007 — Sun, 19 Jan 2025 16:13:32 GMT

Let us know how you get on

What speed is the Sky App saying your line is getting