topic Re: Youtube issues in Broadband

Youtube issues

Hussainiz — Sun, 12 Jan 2025 18:01:24 GMT

When connected to the WiFi youtube is very slow and lagging but when using data it's ok. Anyone know how to fix this issue? I've run all tests and shows no issues with sky broadband.

Re: Youtube issues

Chrisee — Mon, 13 Jan 2025 08:01:18 GMT

@Hussainiz if the device is in the same place when viewing You Tubecand using data that is difficult to explain. I would dletecand re-add the You Tube app as it is possible thst mightbhelp. Also check the settings of Sky Briadband Shield in the My Sky app as if set to a low age setting it will block You Tube completely.

Re: Youtube issues

bcfc1979 — Tue, 14 Jan 2025 20:23:59 GMT

Having the same issue, none of my devices will play media when connected by WiFi. But if choose data on phone they'll play. Also none of the red button games will play on my sky q box. Can browse Internet fine.

Re: Youtube issues

Kami1 — Tue, 14 Jan 2025 23:41:18 GMT

Hi, I've got the same problem on all devices (mobiles, tv, projector, etc). As soon I'll change WiFi to mobile data and share across devices YouTube works perfectly. I don't know if someone can help

Re: Youtube issues

WoollyRamoth — Wed, 15 Jan 2025 07:53:06 GMT

Yep, same here, past 3-4 days we're having issues on WiFi using the YouTube app. Videos just seem to stop loading...

Re: Youtube issues

Chrisee — Wed, 15 Jan 2025 08:20:21 GMT

@WoollyRamoth You Tube is working normally over my Sky connection so while I am not saying your issue isnt real simply thst it is not affecting all connections. I would suggest you and others affected report this to Sky after confirming it isnt an issue with Broadband Shield which you can test by temporarily turning the shield off in the My Sky app.

Re: Youtube issues

WoollyRamoth — Wed, 15 Jan 2025 09:41:42 GMT

It's been reported to sky thanks

Re: Youtube issues

mojothemonkey — Sat, 18 Jan 2025 10:25:12 GMT

We have this issue too.
Any details on issue / ETA for fix?

Many thanks.

Re: Youtube issues

mojothemonkey — Sat, 18 Jan 2025 10:28:44 GMT

I should add...

youtube works ok through a VPN, suggesting it could be something like heavy-handed traffic inspection/filtering sky end.

My Broadband Shield is set to off.

Re: Youtube issues

Hussainiz — Mon, 20 Jan 2025 21:38:40 GMT

Sky tried everything..reboot the works.. still got the same issue and downloads are very slow

Re: Youtube issues

Padster1976 — Wed, 26 Nov 2025 08:23:03 GMT

I turned off the threat monitoring and lagging etc hasn't happened since.