https://helpforum.sky.com/t5/Broadband/Rubbish-wifi/m-p/4885070#M459542 <P>The WiFi is very poor even in the same room that the router is in, I do a lot of streaming and the poor WiFi is a big issue</P> Sat, 18 Jan 2025 08:01:51 GMT Abbie1990 2025-01-18T08:01:51Z https://helpforum.sky.com/t5/Broadband/Rubbish-wifi/m-p/4885029#M459531 <P>I'm on sky hub max and I really struggle to get a decent WiFi signal on any of my devices anywhere in the house. I'm paying for a service I can hardly use&nbsp;</P> Sat, 18 Jan 2025 03:46:09 GMT https://helpforum.sky.com/t5/Broadband/Rubbish-wifi/m-p/4885029#M459531 Abbie1990 2025-01-18T03:46:09Z https://helpforum.sky.com/t5/Broadband/Rubbish-wifi/m-p/4885061#M459537 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4078009">@Abbie1990</a>&nbsp;first thing to check is thst the WiFi signal from the hub is not compromised by its position. Ensure the hub is out in the open aon a surface so its above obstructions like radiators. You may need a longet cable to the ONT or master phone socket as applicable. Ideally the hub should be as central as possible in the property.&nbsp;</P> <P>&nbsp;</P> <P>Whilst WiFi signals can pass through solid objects like walls they lose power when they do. The denser and thicker the wall the more signal thst is lost. The max hub uses both 5GHz and 2.4GHz WiFi bands to carry data but it is the 5GHz band that carries the most and unfortunately has the higher attenuation so speeds drop. Basically if you live in a property with solid brick or worse stone walls you will inevitably need multiple wifi sources.</P> <P>&nbsp;</P> <P>Sky like all isos really only guarantee spedds to the hub as they have no control over the customers home. Read&nbsp;<A href="https://www.sky.com/help/articles/wall-to-wall-wifi-guarantee" target="_blank">https://www.sky.com/help/articles/wall-to-wall-wifi-guarantee</A>&nbsp;this and you will see it is very limited. They will sell you an add-on which can give you up to 3 extenders if required but note the guaranteed speeds shown here&nbsp;<A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>Depending on your requirements thst maybe a suitable sokution or you can buy third party wifi kit to get faster speeds but it can get pricy.</P> Sat, 18 Jan 2025 07:47:35 GMT https://helpforum.sky.com/t5/Broadband/Rubbish-wifi/m-p/4885061#M459537 Chrisee 2025-01-18T07:47:35Z https://helpforum.sky.com/t5/Broadband/Rubbish-wifi/m-p/4885070#M459542 <P>The WiFi is very poor even in the same room that the router is in, I do a lot of streaming and the poor WiFi is a big issue</P> Sat, 18 Jan 2025 08:01:51 GMT https://helpforum.sky.com/t5/Broadband/Rubbish-wifi/m-p/4885070#M459542 Abbie1990 2025-01-18T08:01:51Z https://helpforum.sky.com/t5/Broadband/Rubbish-wifi/m-p/4885077#M459547 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4078009">@Abbie1990</a> iscthe hub out in the open? If it is there maybe an issue with speed to the hub which you can check by running the service checker in the My Sky app.&nbsp;</P> Sat, 18 Jan 2025 08:17:53 GMT https://helpforum.sky.com/t5/Broadband/Rubbish-wifi/m-p/4885077#M459547 Chrisee 2025-01-18T08:17:53Z