topic Re: Speak to uk call centre in Broadband

Speak to uk call centre

Skinnyfella — Fri, 17 Jan 2025 14:40:18 GMT

My broadband contract is about to expire. Ive tried renewing online and am being offered wifi max for extra £4 with no real detail of what it is and they want a 24 month contract! When I phone to ask about it and negotiate a new contract it goes to India. How do you speak to someone with a UK accent. Also, of all the countries to out source to, why India? Its such a difficult accent to understand.

Re: Speak to uk call centre

Daniel0210 — Fri, 17 Jan 2025 14:42:16 GMT

@Skinnyfella

All calls are directed to the next available agent no matter where they are based. You can't stipulate you want a UK based agent.

Also, all new contracts are now 24 months.

Re: Speak to uk call centre

Chrisee — Fri, 17 Jan 2025 16:09:41 GMT

@Skinnyfella this explains what WiFi Max includes https://www.sky.com/help/articles/sky-wifi-max