slow fibre

Diamante — Fri, 17 Jan 2025 13:36:03 GMT

Had fibre installed before xmas and its slow plus I get dropouts (app says no problem - not true).This happens on laptop and phone..

Sky called me and offered fibre at no extra cost as were upgrading all customers - fine. Told them signal had dropped off in parts of the house (happened a good while ago). BT engineers arrived (did not request) told a fault had been reported in the street ,but could not find it ,so proceeded to check in house .Told me nothing wrong and it was the router at fault .

BT arrived to install the fibre soon after as there was a shortage of sky engineers .They moved the router from hallway (sky installed it there) to back room as too difficult to install wire in hallway. (back room easy to install - short run) . Now signal even worse . Told it took time to settle and if not sky would replace the router. True?

I tried chatting with sky but we don't seem to have correct security answers so they just stopped communication.

We are a disabled household and I am very very tired just now . But managed to gather myself to try and resolve this today if possible.

Any advice .Prefer not have to be stuck on hold,so can I email ? Doubt it

Thank you in advance for any advice

Re: slow fibre

TimmyBGood — Fri, 17 Jan 2025 13:40:18 GMT

@Diamante wrote:

Told it took time to settle and if not sky would replace the router. True?

Not really: full fibre doesn't need to 'settle' and the Hub has almost nothing to do with speed delivered to the address.

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slow fibre

Re: slow fibre