https://helpforum.sky.com/t5/Broadband/2-Days-in-and-not-getting-minimum-guaranteed-Speed/m-p/4884431#M459351 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/628865">@jimsarah53</a>&nbsp;</P> <P>&nbsp;</P> <P>That's certainly a poor Hub speed for FTTP: the minimum is supposed to be 100Mbs.&nbsp; Unfortunately Sky won't entertain a claim against the Speed Guarantee for the first 14 days, despite the 'training period' only applying to FTTC.</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-broadband-speed-guarantee-a" target="_blank" rel="noopener">https://www.sky.com/help/articles/sky-broadband-speed-guarantee</A>&nbsp;</P> <P>&nbsp;</P> <P>Note that WiFi coverage is different to line speed, and it's best not to conflate the two issues when talking to Sky.</P> Fri, 17 Jan 2025 13:37:19 GMT TimmyBGood 2025-01-17T13:37:19Z https://helpforum.sky.com/t5/Broadband/2-Days-in-and-not-getting-minimum-guaranteed-Speed/m-p/4884423#M459349 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="jimsarah53_0-1737118446913.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/107174i90F6F110EBA12DAE/image-size/medium?v=v2&amp;px=400" role="button" title="jimsarah53_0-1737118446913.png" alt="jimsarah53_0-1737118446913.png" /></span></P><P>Guaranteed 100mbps... Also 2 bed Bungalow and signal from Router barely reaches the bedrooms 8 meters away.</P><P>&nbsp;</P><P>New Hub, New Line, any ideas? Or am I going to be paying for something I am not getting? Our old Broadband and HUB was always the same speed never dropped.</P> Fri, 17 Jan 2025 12:56:00 GMT https://helpforum.sky.com/t5/Broadband/2-Days-in-and-not-getting-minimum-guaranteed-Speed/m-p/4884423#M459349 jimsarah53 2025-01-17T12:56:00Z https://helpforum.sky.com/t5/Broadband/2-Days-in-and-not-getting-minimum-guaranteed-Speed/m-p/4884431#M459351 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/628865">@jimsarah53</a>&nbsp;</P> <P>&nbsp;</P> <P>That's certainly a poor Hub speed for FTTP: the minimum is supposed to be 100Mbs.&nbsp; Unfortunately Sky won't entertain a claim against the Speed Guarantee for the first 14 days, despite the 'training period' only applying to FTTC.</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-broadband-speed-guarantee-a" target="_blank" rel="noopener">https://www.sky.com/help/articles/sky-broadband-speed-guarantee</A>&nbsp;</P> <P>&nbsp;</P> <P>Note that WiFi coverage is different to line speed, and it's best not to conflate the two issues when talking to Sky.</P> Fri, 17 Jan 2025 13:37:19 GMT https://helpforum.sky.com/t5/Broadband/2-Days-in-and-not-getting-minimum-guaranteed-Speed/m-p/4884431#M459351 TimmyBGood 2025-01-17T13:37:19Z