https://helpforum.sky.com/t5/Broadband/No-Internet-or-phone-line/m-p/4884339#M459321 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1358174">@donnapenny</a>&nbsp;<BR />If you haven’t done it already use the below link to check to see if there are any outages nearby <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here <BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P> Fri, 17 Jan 2025 11:47:30 GMT Daniel0210 2025-01-17T11:47:30Z https://helpforum.sky.com/t5/Broadband/No-Internet-or-phone-line/m-p/4884328#M459317 <P>I have no land line or Internet q box can't connect to Internet&nbsp;</P> Fri, 17 Jan 2025 11:37:40 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-or-phone-line/m-p/4884328#M459317 donnapenny 2025-01-17T11:37:40Z https://helpforum.sky.com/t5/Broadband/No-Internet-or-phone-line/m-p/4884339#M459321 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1358174">@donnapenny</a>&nbsp;<BR />If you haven’t done it already use the below link to check to see if there are any outages nearby <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here <BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P> Fri, 17 Jan 2025 11:47:30 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-or-phone-line/m-p/4884339#M459321 Daniel0210 2025-01-17T11:47:30Z