No internet

Rebecca142 — Fri, 17 Jan 2025 11:36:22 GMT

I am beyond frustrated with the sky connection.
in the last 1 hour alone I have lost connection 6 times as you will see from my sky app where I have to keep troubleshooting.
this is not a new thing this happens all year round but never this bad!
I'm extremely close to cancelling my subscription. I work from home and can not do my day to day work. This is unacceptable

Re: No internet

Daniel0210 — Fri, 17 Jan 2025 11:46:32 GMT

@Rebecca142
You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

Its also worth mentioning that Sky is a domestic service and wfh doesn't bring a quicker fix time. Fixing a fault within 2 WORKING days is the service level agreement between ISP’s and Openreach.

topic Re: No internet in Broadband

No internet

Re: No internet