https://helpforum.sky.com/t5/Broadband/Router-not-connected-to-internet/m-p/4884249#M459292 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4307521">@DTipping</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 17 Jan 2025 10:17:36 GMT caesarome 2025-01-17T10:17:36Z https://helpforum.sky.com/t5/Broadband/Router-not-connected-to-internet/m-p/4884232#M459285 <P>Router is on and showing WIFI illuminated in green, voice illuminated in amber but internet is not illuminated. I have tried unplugging the DSL cable from the phone socket, then unplugging from the router and reset it but this doesn't change anything. Still not connected to the internet&nbsp;</P> Fri, 17 Jan 2025 09:59:37 GMT https://helpforum.sky.com/t5/Broadband/Router-not-connected-to-internet/m-p/4884232#M459285 DTipping 2025-01-17T09:59:37Z https://helpforum.sky.com/t5/Broadband/Router-not-connected-to-internet/m-p/4884249#M459292 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4307521">@DTipping</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 17 Jan 2025 10:17:36 GMT https://helpforum.sky.com/t5/Broadband/Router-not-connected-to-internet/m-p/4884249#M459292 caesarome 2025-01-17T10:17:36Z