topic Re: Sky keeps freezing in Broadband

Sky keeps freezing

Michelle-11 — Thu, 16 Jan 2025 12:10:56 GMT

When watching TV it keeps freezing. Especially live TV and also it is out of sync when people are talking . We could not watch The traitors last night as it froze throughout!!! Please help

Re: Sky keeps freezing

Mr+Flibbles+86 — Fri, 17 Jan 2025 09:07:53 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky keeps freezing

Tom-W19 — Sun, 19 Jan 2025 11:12:20 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.