topic Too slow to no connection in Broadband

Too slow to no connection

Nolly95 — Thu, 16 Jan 2025 21:48:08 GMT

I really can't keep using sky- the biggest mistake I have done is joining them. It's either tooooo slow or no connection. Im unable to work from home - it's really frustrating. Anyone going through the same?

Re: Too slow to no connection

Chrisee — Fri, 17 Jan 2025 07:19:10 GMT

@Nolly95 inevitably with 6 million Sky Broadband customers a small percentage will have issues but the cause of their issues may well be different. Assuming you would like help in solving your issues it would help,if you would explain the symptoms you get.Firstly is the speed to your hub as measured bybthe service checker in the My Sky app what you expect? If you click on the Broadband link you will see the history and the guranteed speed for your line, if the line is running slowly it should offer more help.

If the speed to the hub is normal it implies the issue is the connection between your devices and the hub. The best connection especially for work use is by Ethernet cables but assuming you are using WiFi the distance you are from the hub and what lies between the 2 becomes important. If you live in a homecwith multiple floors or one with traditional solid walls it is likely thst a single wifi source wont give decent speeds in every room. Sky will sell you an add-on which can give you up to 3 wifinextenders see https://www.sky.com/help/articles/sky-wifi-max or you can buy your own wifi set up if you prefer.

Re: Too slow to no connection

Nolly95 — Fri, 17 Jan 2025 13:49:40 GMT

Thanks for answering Chrisee.

The issue is, this is not the first time & ive been through this pain twice since I joined in in June 2024. I cant get my work done at home & im relying on the mobile data which are limited to what I can do.

Also, when you sign up for a service..what I know is that I get what I paid for? They dont tell you about this in the contract?

out of the 6 million subscribers, I cant always be the same person everytime? Loads have raised the same issue btw.

Kind regards