topic Re: Broadband issues with YouTube and App Store downloads in Broadband

Broadband issues with YouTube and App Store downloads

Danny+E+85 — Wed, 15 Jan 2025 20:07:06 GMT

Hi, For the past week (approx.) WIFI is buffering YouTube and won't allow downloads from the app store. As soon as I switch off wifi and use mobile data it works fine. I've performed several resets and not working. I can on some a few forums I am not alone, can you help please?

Re: Broadband issues with YouTube and App Store downloads

Lisa-P1987 — Thu, 16 Jan 2025 09:36:18 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband issues with YouTube and App Store downloads

Wayne99 — Thu, 16 Jan 2025 09:52:02 GMT

Having exactly the same issue since Friday. Gone through all resets both myself and with your team online. Just received a new router and exactly sake issue still.

It isn't a Google issue as I've contacted them and also it's the same on my partners & sons phone.

Like above poster on Mobile data it has no issues downloading or updating bit that's costing me my data allowance

Re: Broadband issues with YouTube and App Store downloads

TheJools — Thu, 16 Jan 2025 20:31:10 GMT

its likely the same localised issue

Answered: Re: Sky go | Sky Community

I would suggest you complain as the call centre staff are just blaming equipment and sending routers out

Contact Sky | Sky.com