topic Re: Credit after switch Broadband provider in Broadband

Credit after switch Broadband provider

VS5 — Thu, 16 Jan 2025 20:11:34 GMT

Hello

I switch my provider for Broadband, leaving sky as now I have a Credit for Cancellation of Sky Broadband.

I'm not going to use Sky anymore so I can't use the credit in my next bill.

I'm asking for a refund in my bank account.

How can I claim it, please?

I can't find anywhere who to contact.

Thanks

Re: Credit after switch Broadband provider

daveNOS — Thu, 16 Jan 2025 20:22:25 GMT

@VS5 You have 2 options for a refund, you can either call customer service and have them action the refund or we can escalate your post to the comminuty team here who can action it(both ways would take 3-5 days for it to hit your account).

Let us know if you want the community team to contact you.

Re: Credit after switch Broadband provider

VS5 — Thu, 16 Jan 2025 20:25:00 GMT

Thanks for your reply

If you can escalate it I would appreciate it

Re: Credit after switch Broadband provider

daveNOS — Thu, 16 Jan 2025 20:27:13 GMT

@VS5 Consider it done, it will probably be tomorrow now when they contact you, it will either be via private message or a chat bubble on screen(towards the bottom of the screen), once they make an invite to chat it remains open for 48 hours.

Re: Credit after switch Broadband provider

Lisa-P1987 — Fri, 17 Jan 2025 11:31:54 GMT

Thanks for escalating this. We’ve sent VS5 an invite to chat.

Re: Credit after switch Broadband provider

CharlotteStaz — Mon, 07 Apr 2025 09:48:31 GMT

I have the same issue, please could I be advised on how to receive payment of my credit. Thank you