topic Re: On demand not available for months in Broadband

On demand not available for months

Trokey90 — Thu, 09 Jan 2025 09:48:46 GMT

Sky is working but catch up and on demand keeps saying connect to broadband, I have reset everything multiple times and it still isn't working. It has now been months and I cannot get through to speak to anyone about this. I've been paying for half a service really.

Re: On demand not available for months

cookiemonsteruk — Thu, 09 Jan 2025 09:51:20 GMT

@Trokey90

Do you have sky q, sky stream/glass, or sky +hd

Re: On demand not available for months

Trokey90 — Thu, 16 Jan 2025 14:56:12 GMT

I have Sky+ HD, I have tried to reconnect the wifi every way possible apart from WPS as the router I have doesnt have a WPS button on it. (I had it installed 2024)

Re: On demand not available for months

TimmyBGood — Thu, 16 Jan 2025 16:22:24 GMT

@Trokey90 wrote:

as the router I have doesnt have a WPS button on it. (I had it installed 2024)

The WPS button on the Sky Broadband Hub and Max Hub models are low down on the right hand edge of the router body.

Re: On demand not available for months

Trokey90 — Thu, 16 Jan 2025 17:57:20 GMT

Thanks, I have just tried this and it is still showing there is a problem connecting to the network. I'm able to connect everything else to the WiFi but not the sky box for some reason it keeps saying there is a problem.

Re: On demand not available for months

TimmyBGood — Thu, 16 Jan 2025 18:16:51 GMT

@Trokey90

Do you have a white Max Hub?

Sky+ HD is too old to connect to the default WPA3-T wireless encryption used by Max.

You'd need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.