Poor Wi-Fi connection

James-Massey13 — Thu, 16 Jan 2025 14:45:13 GMT

Hello. I have Sky Broadband ultimately fast plus. Connection to hub I'd fine with great download speed. However, I have very poor connection to x4 ring cameras and my playstation. Locations of these have never changed since engineer set up fibre. I believe this can be addressed with some extenders / boosters - is this correct? Thanks James

Re: Poor Wi-Fi connection

TimmyBGood — Thu, 16 Jan 2025 16:27:20 GMT

@James-Massey13

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Poor Wi-Fi connection

Re: Poor Wi-Fi connection