topic Re: Broadband Conn keeps going down in Broadband

Broadband Conn keeps going down

ValMay — Thu, 16 Jan 2025 13:57:13 GMT

The connection to my broadband keeps going down and I have to keep pressing the WPS button on the router

Re: Broadband Conn keeps going down

Chrisee — Thu, 16 Jan 2025 15:55:06 GMT

@ValMay your pist is confusing you mention the broadbsnd connection going down which implies a line issue external to your home while thecwps button iis used to connect to your devices and typically only needs doing once when orginally connecting devices when you set the device and hub into wps mode. Pressing wps wont do anything for its external connection the hub should reconnect automatically but a reboot can help.

If your hub is dropping its connection to the line the leds on it will change (see https://www.sky.com/help/articles/hub-lights-explained-start)

If that is happening and the cable from the hub to the line is not damaged run the Service Checker in the My Sky app over a mobile connection as that will tell you if Sky are aware of an issue affecting your line or if it picks up,a fault. If it doesn't then call Sky tonreport the issue.

Re: Broadband Conn keeps going down

Karen359 — Sat, 30 Aug 2025 11:10:53 GMT

Having connection issues with the WiFi and social media apps !

Re: Broadband Conn keeps going down

amber-jade — Thu, 13 Aug 2026 10:12:40 GMT

my connection to my games console and tv keeps disconnecting constantly