https://helpforum.sky.com/t5/Broadband/Internet-is-down-again/m-p/4883594#M459090 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3622177">@Rearden2018</a>&nbsp;<BR />If you haven’t done it already use the below link to check to see if there are any outages nearby <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here <BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P> Thu, 16 Jan 2025 15:44:14 GMT Daniel0210 2025-01-16T15:44:14Z https://helpforum.sky.com/t5/Broadband/Internet-is-down-again/m-p/4883590#M459087 <P>I have green lights for power and WiFi on my hub, but the actual internet light is orange. I've ran the checker multiple times and apparently there's no issue. Clearly there is as it's not working. All was fine 45 mins ago <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span></P> Thu, 16 Jan 2025 15:41:21 GMT https://helpforum.sky.com/t5/Broadband/Internet-is-down-again/m-p/4883590#M459087 Rearden2018 2025-01-16T15:41:21Z https://helpforum.sky.com/t5/Broadband/Internet-is-down-again/m-p/4883594#M459090 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3622177">@Rearden2018</a>&nbsp;<BR />If you haven’t done it already use the below link to check to see if there are any outages nearby <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here <BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P> Thu, 16 Jan 2025 15:44:14 GMT https://helpforum.sky.com/t5/Broadband/Internet-is-down-again/m-p/4883594#M459090 Daniel0210 2025-01-16T15:44:14Z