topic Re: Connecting devices in Broadband

Connecting devices

Ashley62 — Mon, 13 Jan 2025 17:42:18 GMT

I've just switched to Sky Superfast broadband and get a weaker Wi-Fi signal to mobile devices throughout the house. How can I resolve this?

Re: Connecting devices

Lisa-P1987 — Tue, 14 Jan 2025 10:57:17 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connecting devices

jamesn123 — Tue, 14 Jan 2025 11:23:07 GMT

@Ashley62

What did you switch from?

Re: Connecting devices

Ashley62 — Tue, 14 Jan 2025 12:12:08 GMT

Hi, thanks for your help.

I moved from standard Sky broadband. Superfast was offered to me as an upgrade.

Re: Connecting devices

jamesn123 — Tue, 14 Jan 2025 12:37:52 GMT

@Ashley62

Did you change hubs then? Which hub do you have now

Re: Connecting devices

Ashley62 — Tue, 14 Jan 2025 13:10:08 GMT

No hub change, a switch to full fibre connection

Re: Connecting devices

jamesn123 — Tue, 14 Jan 2025 13:12:10 GMT

@Ashley62

If you didnt change your hub then that isnt possible. Full Fibre is only the line connecting to your home and the speed you can get. The WiFi is handled by the hub.

If you feel like your WiFi isnt as strong you could change your WiFi channel or reboot the hub

Re: Connecting devices

Lisa-P1987 — Thu, 16 Jan 2025 11:29:28 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Connecting devices

Ashley62 — Thu, 16 Jan 2025 12:09:05 GMT

Hi Lisa,

apologies for the confusion, but I still need this issue resolved please.
thanks

Re: Connecting devices

Mr+Flibbles+86 — Thu, 16 Jan 2025 12:39:22 GMT

Thanks for escalating this. We’ve sent an invite to chat.