topic Re: No internet connection in Broadband

No internet connection

James368 — Wed, 15 Jan 2025 21:31:33 GMT

I've had no issues with my internet since joining you guys. As of 1/2 hour ago. My internet as gone down in my house. I've reset my box. Unplugged it plugged it back in. Fiddled about with it but cannot get it to connect to the internet. Any ideas?

Re: No internet connection

Lisa-P1987 — Thu, 16 Jan 2025 11:21:26 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet connection

Tom-W19 — Sun, 19 Jan 2025 11:09:14 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.