internet not working

Maureen28 — Thu, 16 Jan 2025 09:25:35 GMT

broadband ( internet is not working ) at all

Re: internet not working

Maureen28 — Thu, 16 Jan 2025 09:27:17 GMT

it's been like it since 5 pm . i had a text to say it is now working but it isn't . please can this be sorted asap

Re: internet not working

Doc5907 — Thu, 16 Jan 2025 12:02:18 GMT

@Maureen28 wrote:
broadband ( internet is not working ) at all

@Maureen28

To begin with try checking if there are any outages in your area using following link.

https://www.sky.com/servicechecker

If this shows no issues you could try running the line test at the following link.

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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internet not working

Re: internet not working

Re: internet not working