topic Re: Broadband not working in Broadband

Broadband not working

Kimberley1987 — Thu, 16 Jan 2025 00:32:16 GMT

My broadband has gone down

Broadband down again

Djik — Wed, 15 Jan 2025 22:35:20 GMT

Hi, broadband seems to be down again in Keighley. Went down this morning and came back about 10ish. I now have red light on max hub again after it was working most of the day. No way to report it online. Anyone else with same issue as system claims nothing down external

Re: Broadband not working

Shazza271066 — Thu, 16 Jan 2025 00:44:49 GMT

So has ours

Re: Broadband not working

Ababee — Thu, 16 Jan 2025 00:47:43 GMT

This is the same problem I'm having almost every day

Internet down but check says all OK

JD127 — Thu, 16 Jan 2025 01:07:51 GMT

Internet and voice calls has been down since around 23:30 on 15/01/24. I have tested the connection with a backup router (different cables) and there is no change.

However, the Servicechecker states that everything is OK. This is not the case. The Servicechecker says my hub is reachable at all times, even when it is disconnected and powered off.

Re: Broadband not working

Kimberley1987 — Thu, 16 Jan 2025 01:21:58 GMT

Are you in the Wakefield area?

Re: Broadband not working

JD127 — Thu, 16 Jan 2025 01:27:51 GMT

I am, down for me.

Re: Broadband not working

J978378 — Thu, 16 Jan 2025 01:35:54 GMT

I am in the Wakefield area and my wifi is down!

Re: Broadband not working

JD127 — Thu, 16 Jan 2025 01:53:15 GMT

At least now we now know that there isn't an issue with our kit and that the problem is with the connection (in the Wakefield area). The sky.com/servicestatus test is a bit of a joke at the moment. It flags everything as OK, even when my hub is powered off.

Re: Broadband not working

Hightower80 — Thu, 16 Jan 2025 01:57:08 GMT

I'm in wakefield, finally managed to get it to recognise a fault and an engineer is booked, its not in my property, its somewhere between them and me, I'm presuming it will be the same fault that's affecting us all.

Re: Broadband not working

JD127 — Thu, 16 Jan 2025 02:17:01 GMT

Back up for me now (Wakefield).

Re: Broadband not working

Melelle — Thu, 16 Jan 2025 02:17:51 GMT

I'm in London. Mine has gone down too

Re: Broadband not working

Melelle — Thu, 16 Jan 2025 02:48:49 GMT

It's back up for me now

Re: Internet down but check says all OK

Daniel0210 — Thu, 16 Jan 2025 06:36:28 GMT

@JD127
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

edit- merged with your other posts.