topic Orange internet light in Broadband

Orange internet light

DeanRob — Wed, 15 Jan 2025 21:19:03 GMT

Whenever I watch anything online or play my console, the green internet light turns orange & cuts my internet connection off. This is happening all the time & I literally cannot do anything online.

i tested my internet connection on the sky service page & it came back as everything is ok. It's unfortunately clearly not ok.

Re: Orange internet light

Tom-W19 — Thu, 16 Jan 2025 11:07:10 GMT

Hi @DeanRob

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Orange internet light

Tom-W19 — Sun, 19 Jan 2025 11:08:39 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.