topic Re: Set-up issues in Broadband

Set-up issues

Ogge1 — Wed, 15 Jan 2025 17:15:50 GMT

Hi! We're new to the UK and just tried to set up our hub. We can't seem to get it right though... We tried to plug the cable that we got in the package to both the hub(WAN, nr 4) and to the open reach socket(mk4 with both a phone and router socket). What are we doing wrong? It's just showing a red light.

Re: Set-up issues

Ogge1 — Wed, 15 Jan 2025 17:22:09 GMT

Re: Set-up issues

jamesn123 — Wed, 15 Jan 2025 17:24:40 GMT

@Ogge1

Thats quite impressive how you managed to jam an ethernet cable into an RJ11 port but hey ho. Your broadband looks like it should be supplied via an Openreach ONT (Fibre Modem) thats what the green cable hanging out of the wall would be plugged into. However many people take the boxes with them when they move, despite many having a sticker saying dont take it. Either way you'll need to contact Sky and tell them you are missing the ONT to plug into.

Re: Set-up issues

Ogge1 — Wed, 15 Jan 2025 17:39:34 GMT

Haha it fit like a glove.

okay, thanks! Wouldn't I be able to just buy an ONT box and set it up myself?

Re: Set-up issues

Ogge1 — Wed, 15 Jan 2025 17:40:34 GMT

@jamesn123
Haha it fit like a glove.

okay, thanks! Wouldn't I be able to just buy an ONT box and set it up myself?

Re: Set-up issues

TimmyBGood — Wed, 15 Jan 2025 18:42:42 GMT

@Ogge1

I believe a particular serialised ONT is specifically linked to each optical circuit, so that's not going to work. In any case, Openreach ONTs advertised for sale shouldn't be.