topic Poor internet in Broadband

Poor internet

Jlsmith94 — Wed, 15 Jan 2025 17:35:58 GMT

I have a sky glass and also sky broadband. The internet is poor, constantly going down. To freezes constantly. I'm paying for a product and not getting a satisfactory service

Re: Poor internet

Tom-W19 — Thu, 16 Jan 2025 11:03:38 GMT

Hi @Jlsmith94

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Poor internet

Tom-W19 — Sun, 19 Jan 2025 08:43:58 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Poor internet

Benw1 — Sun, 19 Jan 2025 08:56:58 GMT

Same here internet has gone down toilet, always buffering and stuttering, can not download app updates on my phone I have to turn WiFi off and use my 5G.

But when you use sky's check service it just shows green and it's not

Re: Poor internet

Tom-W19 — Mon, 20 Jan 2025 08:57:45 GMT

Hi @Benw1

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147