topic Re: Wifi conectivity in Broadband

Wifi conectivity

Itilliterate — Wed, 15 Jan 2025 14:24:39 GMT

As part of a recent full fibre upgrade package, I was provided with a new router. Whilst the signal to the router is strong & stable, wifi connectivity around the 3 storey house fluctuates greatly, reducing to 1Mb on 2nd floor. Are the boosters provded as part of my orignal package, compatible with the new router? Wifi connectivity was not an issue prior to the installation of the new router.

Re: Wifi conectivity

jamesn123 — Wed, 15 Jan 2025 14:29:56 GMT

@Itilliterate

No the older boosters are not compatible with the Max hub

Re: Wifi conectivity

Itilliterate — Wed, 15 Jan 2025 15:06:56 GMT

Thanks James123

Not sure if I have got a max hub. The broadband is itemised as Sky Broadband Superfast on my bill. The router is a black upright standing model. The full fibre upgrade process simply replaced the original external copper supply cable with a fibre cable.

Re: Wifi conectivity

jamesn123 — Wed, 15 Jan 2025 15:16:17 GMT

@Itilliterate

Ah okay. Which boosters do you have currently?

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: Wifi conectivity

Itilliterate — Wed, 15 Jan 2025 16:46:38 GMT

I have the sky broadband boosters. Wondering if they should be wireless booster?

Re: Wifi conectivity

TimmyBGood — Wed, 15 Jan 2025 16:50:58 GMT

@Itilliterate

The Sky Broadband Hub has matching boosters, the same shape but in white plastic.

Re: Wifi conectivity

jamesn123 — Wed, 15 Jan 2025 16:52:51 GMT

@Itilliterate

You have the correct boosters, they probably just need pairing again