topic Re: Samsung TV connection issue in Broadband

Samsung TV connection issue

Postaproblem — Sun, 12 Jan 2025 14:58:17 GMT

I have 4 Samsung televisions and an LG tv. All but 1 Samsung tv are connected. Please could you suggest why 1 television won't connect to my WiFi. The tv is only a couple of years old and the older Samsungs have connected.

Re: Samsung TV connection issue

Mr+Flibbles+86 — Mon, 13 Jan 2025 10:39:45 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Samsung TV connection issue

Lisa-P1987 — Wed, 15 Jan 2025 10:24:14 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Samsung TV connection issue

jamesn123 — Wed, 15 Jan 2025 13:53:12 GMT

@Postaproblem

Your question is probably better asked to Samsung as you've proved your broadband is working fine with the other Samsung TVs.