topic Re: Google Nest Cameras constantly dropping out in Broadband

Google Nest Cameras constantly dropping out

Chrisdjones800 — Tue, 14 Jan 2025 19:14:13 GMT

We've recently updated our router. Since we installed our new router both our external nest cameras have had connection issues. Multiple times during the day, either or both cameras stop working due to lack of connectivity. We did not have the same issue with our previous router.

Also, the signal strength to our Peloton tread is weak which causes the treadmill to stop if it loses signal whilst in use.

Re: Google Nest Cameras constantly dropping out

Lisa-P1987 — Wed, 15 Jan 2025 09:47:20 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Google Nest Cameras constantly dropping out

jamesn123 — Wed, 15 Jan 2025 13:44:35 GMT

@Chrisdjones800

It seems to be quite common for people to notice the WiFi signal is a bit weaker for the Sky max router. You have a few solutions really;

- Get some boosters from Sky

- Use your old hub if you have it

- Use a 3rd party router for better coverage.

Re: Google Nest Cameras constantly dropping out

Chrisdjones800 — Sat, 18 Jan 2025 16:59:50 GMT

Thanks everyone.

We ended up speaking to SKY who have sent us a booster which has solved both issues.