topic Re: Broadband connection in Broadband

Broadband connection

Rebekah2610 — Tue, 14 Jan 2025 23:30:27 GMT

WiFi has no connection I have rest it, unplugged it. It goes to a yellow light then slowly flashing green & stays on that for ages and doesn't connect

Re: Broadband connection

zabi1 — Tue, 14 Jan 2025 23:31:22 GMT

Same issue in Salford M6

Re: Broadband connection

gibbo1967 — Tue, 14 Jan 2025 23:34:01 GMT

I'm in Salford M6 too and having same issues.

Re: Broadband connection

Rebekah2610 — Tue, 14 Jan 2025 23:35:28 GMT

I’m in Salford M5 and literally will not connect

Re: Broadband connection

gibbo1967 — Tue, 14 Jan 2025 23:37:23 GMT

Same here. Mine went down about 11.15.

Re: Broadband connection

caesarome — Wed, 15 Jan 2025 05:45:28 GMT

The first thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.