Broadband not working but tests say it’s fine

Fauxy — Tue, 14 Jan 2025 23:29:40 GMT

Anyone else having the same problem???

Re: Broadband not working but tests say it’s fine

Ciara0109 — Tue, 14 Jan 2025 23:30:31 GMT

Me to, saying there's no connection to the hub but it's slowly flashing green but that's all

Re: Broadband not working but tests say it’s fine

Daniel0210 — Wed, 15 Jan 2025 04:15:43 GMT

There are known problems in the Manchester area but if that isn't your area use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

topic Re: Broadband not working but tests say it’s fine in Broadband

Broadband not working but tests say it’s fine

Re: Broadband not working but tests say it’s fine

Re: Broadband not working but tests say it’s fine